Unless otherwise specifically exempted in writing, each franchisee shall maintain at least one business office and repair center within Sierra County unless specifically authorized to do otherwise in the franchise document. Capacity shall be maintained to receive and record service calls for maintenance and repairs seven days per week, 24 hours per day, including legal holidays.

The business office and repair center shall be reachable by local toll-free telephone, and the telephone number or numbers shall be listed in all directories published by the telephone company serving the franchise area containing telephone numbers within Sierra County.

Each franchisee shall promptly respond to, investigate, and resolve complaints. Necessary maintenance or repairs shall be made expeditiously, permitting as little interruption of service as possible. No direct charge shall be made to subscribers for service unless the disruption of service was a direct result of the subscriber’s fault or abuse. (Ord. 747, eff. 8/17/89)