Property owners and/or residents shall not resell, or enter into any contract to resell, any water originating from the CSA. Water use shall not be transferred to any property other than the property for which the original water service to the property is/was specified and approved by the CSA.
Water lines not owned and maintained by the CSA shall be kept in good order and repair by the owner. Persons wasting water due to defective pipes or valves or leaks in pipes may be refused delivery of further water until such conditions are corrected.
Fees, rates, and charges for base charges, water consumption charges, and fees, rates, and charges imposed by the CSA as part of its routine billing shall be based on a schedule of fees (late fees, nonpayment, water turn-off, water re-start, delinquency charges, liens, etc.) adopted by resolution of the Board of Directors of the CSA. User fees and charges shall be billed to the owner of the property served regardless of who is deriving the benefits from, submitting payment for, or receiving the water service as a result of the water connection. The base monthly rate for water service connections shall commence on the first day of each month and shall be $19.58 per month which allows consumption up to 50,288 gallons of water per month. Water consumption in excess of this base rate shall be charged to the owner at a rate of $2.27 per 1,000 gallons above the base rate of 50,288 gallons of water. Water consumption in an amount less than the base rate of 50,288 gallons cannot be credited nor carried over to another month.
Water meters will be read monthly by the CSA and monthly billings will be distributed on the fifteenth day of each month, containing charges for the prior month consumption of water from the CSA and any other charges (late fees, delinquent charges, etc.) determined to be appropriate by the CSA. There is no option for any “seasonal disconnections” nor any other form of “discount” in water service charges and all service connections shall be required to pay the base rate of $19.58 per month whether or not water was consumed. Customers shall be billed for water service on a monthly or on a quarterly basis, as determined by the CSA. Bills from the CSA will be rendered monthly based on consumption to the nearest 100 gallons. The CSA may choose to implement meter reading and billing based on a quarterly cycle if the CSA finds that such would be in the best interest of the CSA and if approved by the Board of Directors. If for any reason a meter cannot be read on the regular reading date, the customer will be billed at the minimum rate of $19.58 per month, and at such time as the meter is again accessible on the correct reading date, the meter shall be read and billing adjusted accordingly. The CSA shall be responsible for meter reading and meter maintenance while all billing and collections shall be provided to the CSA by the County Treasurer-Tax Collector. The specific process for meter reading, transfer of information on water consumption, software interaction with the billing and collection process, rates, fees, and charges, time limits, disconnections and reconnections, and other polices governing the billing and collection process shall be set forth by resolution of the Board of Directors. Any delinquent water service charges incurred in the current or immediately preceding fiscal year and penalties thereon may be placed on the annual county tax roll for collection pursuant to Cal. Water Code § 55501.
Disputes over water consumption fees paid and/or over any assessed charges paid to the CSA may be appealed in writing to the County Treasurer-Tax Collector and any written appeal must be received by the County Treasurer-Tax Collector within 10 days of the date of billing being contested. The decision of the County Treasurer-Tax Collector shall be rendered in writing within 10 days of the decision on the appeal but no longer than 20 days after receipt of the written appeal. Any decision of the County Treasurer-Tax Collector may be appealed to the Board of Directors of the CSA by providing written notice to the Board of Directors within 10 days of receipt of the decision of the County Treasurer-Tax Collector on the appeal. The Board of Directors at its next public meeting shall hear the appeal and render a decision within 30 days of the hearing. No publication nor formal mailed notice of the date on which the CSA Board of Directors will undertake consideration of the appeal is required for the hearing, other than to the party filing the appeal. Such notice to the appellant shall be no less than 10 days prior to the scheduled hearing on the appeal. The fees being contested must have been paid and any appeal for any fee not paid shall be grounds for dismissal of the appeal.
Water service may be disconnected and shut off if fees and charges are not paid in full by the twentieth day of the month following the month in which the billing has not been paid. A disconnect fee and a reconnection fee shall be charged to the owner for any water service required to be disconnected as a result of nonpayment of fees. Without prejudice to any other right, remedies, or relief given or granted to the CSA, the CSA may terminate water service for nonpayment of delinquent service charges, penalties, interest and finance charges provided the CSA gives notice of the delinquency and impending termination of water service at least 10 days prior to the proposed termination by means of personal service or notice mailed postage prepaid to the customer to whom the service is billed, not earlier than 19 days from the date of mailing the CSA’s bill for services, and the 10-day period shall not commence until five days after the mailing of the notice. Every notice of termination of water service pursuant to this chapter shall include the following information:
A. Name and address of customer whose account is delinquent;
B. Amount of the delinquency;
C. Date by which payment or arrangements for payment are required in order to avoid termination of water service;
D. Procedure by which the customer may initiate a complaint or request an investigation concerning service or charges and the procedure by which the customer or owner may request amortization of the unpaid charges;
E. Procedure by which the customer may request amortization of the unpaid charges;
F. Procedure for the customer to obtain the information on availability of financial assistance, including private, local, State, or Federal sources, if applicable; and
G. Telephone number and email address of a representative of the CSA who can provide additional information arrangements for payment.
The CSA shall make a reasonable and good faith effort to contact an adult person residing at the premises of the customer by telephone or personal contact, at least 48 hours prior to any planned termination of water service, except that, whenever telephone or personal contact cannot be accomplished, the CSA shall give, by mail, in person, or by posting in a conspicuous location at the premises, a notice of termination of water service, at least 48 hours prior to termination.
If a leak or other condition caused a significant over-run of water consumption in a given month, a one-time leak adjustment may be issued by the General Manager upon receipt of a written explanation from the owner describing the cause and the corrective action taken to prevent further water loss. The General Manager may or may not approve the one-time leak adjustment and the summary of findings and decision of the General Manager shall be conveyed in writing to the owner of property who requested the one-time leak adjustment.
Water service may be discontinued by the CSA for any of the following reasons:
A. Where apparatus, appliances, or equipment using water is dangerous, unsafe, or not in conformity with laws or regulations governing public water systems or the customer fails to maintain the customer’s facilities in a suitable condition to prevent the waste of water;
B. Where water consumption is greatly in excess of past averages or seasonal use and where such excessive demand by one customer is or may be detrimental or injurious to the water service furnished to other customers;
C. If there is a fraud in securing a water service or a serious abuse of water use that is not corrected after written notice from the General Manager;
D. If such discontinuance directly affects health and safety and conditions warrant such action;
E. Delinquency in the payment of any bill and/or failure to make payment of required charges, fees, and assessments requiring the County Treasurer-Tax Collector to recommend immediate discontinuance of water service;
F. Any unprotected, actual, or potential cross connection or lack of adequate backflow protection or maintenance of backflow prevention devices;
G. Upon request of the owner to have water shut off; and in such cases, the CSA shall shut off the water and read the meter within 72 hours of the request and a closing bill will be prepared and transmitted to the owner; however, the monthly base rate will continue to be billed to the property owner whether or not water is used; or
H. A parcel is vacant and contains an old or noncompliant water service that does not have an approved water service permit, a water meter installed, and the installation does not comply with the installation specifications herein.
When water service is disconnected for any reason, a reconnection fee shall be paid prior to restoration of water service.
When an abnormally large quantity of water is desired for filling a swimming pool, pond, or for other purposes, arrangements must be made with the CSA prior to taking such water. Permission by the General Manager to allow a customer to take water in large quantities shall be granted only if it can be safely delivered through the CSA’s facilities; only if the water system is not in an emergency or otherwise critical water rationing or conservation phase; or, if other customers are not inconvenienced. (Ord. 1100, eff. 8/19/21; Ord. 1090, eff. 3/5/20)